/* Support shares Operations' colours and branding, with customer-sized controls. */
.support-portal{--accent:#b00c0c;--ink:#252525;--muted:#626262;--line:#d8d8d8;background:#fff;color:var(--ink);font:15px/1.55 Arial,Helvetica,sans-serif;min-height:100vh;display:flex;flex-direction:column}
.support-portal a{color:var(--accent)}
.support-portal .skip-link{position:absolute;top:-100px;left:16px;background:white;padding:12px;z-index:100}
.support-portal .skip-link:focus{top:8px}
.support-portal .support-header{background:var(--accent);color:white;min-height:76px;padding:12px max(24px,calc((100vw - 1160px)/2));gap:24px;border:0;flex-wrap:wrap}
.support-header .brand img{width:170px;max-height:none;height:auto}
.support-header .support-label{font-size:14px;padding-left:24px;border-left:1px solid #ffffff66}
.support-account{margin-left:auto;display:flex;align-items:center;gap:20px;min-width:0}
.support-account>span{max-width:240px;overflow-wrap:anywhere;font-size:14px}
.support-account form{margin:0}
.support-header .support-account a,.support-header .quiet{color:white;display:inline-flex;align-items:center;min-height:44px}
.support-header .quiet{padding:8px 12px;border:1px solid #ffffff77}
.support-header .quiet:hover{background:#900a0a}
.support-toolbar{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:8px max(24px,calc((100vw - 1160px)/2));background:#efefef;border-bottom:1px solid var(--line);flex-wrap:wrap}
.support-toolbar nav{margin:0;display:flex;gap:6px;align-items:center;flex-wrap:wrap;font-size:14px}
.support-toolbar nav>a,.support-manage>summary{display:flex;align-items:center;min-height:44px;padding:10px 15px;background:white;color:var(--accent);cursor:pointer;text-decoration:none}
.support-toolbar nav>a:hover,.support-toolbar nav>a[aria-current],.support-manage>summary:hover{background:#dedede}
.support-toolbar nav>a[aria-current]{box-shadow:inset 0 -3px var(--accent)}
.support-toolbar nav>span{color:var(--muted);font-size:13px}
.support-manage{position:relative}
.support-manage>summary{list-style:none;gap:8px}
.support-manage>summary::-webkit-details-marker{display:none}
.support-manage>summary:after{content:'▾'}
.support-manage>div{position:absolute;top:100%;right:0;min-width:180px;background:white;border:1px solid var(--line);box-shadow:0 4px 12px #0002;z-index:10;padding:4px}
.support-manage a{display:block;padding:12px;min-height:44px}
.support-manage a:hover{background:#efefef}
.support-contact{display:flex;gap:16px;align-items:center;flex-wrap:wrap;font-size:13px}
.support-contact a{min-height:36px;display:flex;align-items:center;overflow-wrap:anywhere}
.support-portal main{width:100%;max-width:1208px;margin:32px auto;min-height:0;flex:1}
.support-portal h1{font-size:30px;letter-spacing:-.5px;font-weight:500;color:#222}
.support-portal h2{font-size:18px;letter-spacing:0;color:#252525}
.support-portal p,.support-portal small,.support-portal .muted{color:var(--muted)}
.support-portal .eyebrow{font-size:11px;letter-spacing:1px;color:var(--muted)}
.support-portal button,.support-portal .button{border-radius:3px;min-height:44px;background:var(--accent);border:1px solid var(--accent);font:600 14px/1.4 Arial,Helvetica,sans-serif;padding:11px 18px;color:white;text-align:center}
.support-portal button:hover,.support-portal .button:hover{background:#900a0a;border-color:#900a0a}
.support-portal .secondary{background:#eee;color:#333;border-color:#ccc}
.support-portal .secondary:hover{background:#ddd;border-color:#bbb}
.support-portal input,.support-portal select,.support-portal textarea{border-radius:3px;border-color:#bdbdbd;min-height:44px;padding:10px 12px;font-size:16px;color:var(--ink)}
.support-portal input[type=checkbox],.support-portal input[type=radio]{min-height:0;accent-color:var(--accent)}
.support-portal label{font-weight:600;font-size:14px;color:#414141}
.support-portal :is(a,button,summary,input,select,textarea):focus-visible{outline:2px solid var(--accent);outline-offset:3px}
.support-header :is(a,button):focus-visible{outline-color:white}
.support-portal section,.support-portal .auth,.support-portal .formpage{border-color:var(--line);border-radius:4px}
.support-portal .auth{margin:24px auto;border-top:4px solid var(--accent);padding:32px}
.support-portal .auth button{width:100%}
.support-portal .auth h1{font-size:28px}
.support-portal .stats{gap:16px;margin:24px 0}
.support-portal .stats a{background:#f2f2f2;border-color:#e0e0e0;border-radius:3px;padding:18px 22px;color:#555}
.support-portal .stats strong{font-size:30px;font-weight:500;color:var(--ink)}
.support-portal .ticketfilters{background:#f5f5f5;border-color:var(--line)}
.support-portal .ticketrow{padding:20px 24px;border-color:#e4e4e4}
.support-portal .ticketrow:hover{background:#f7f7f7}
.support-portal .ticketrow h2{font-weight:600;font-size:17px}
.support-portal .badge{border-radius:3px;font-size:13px;background:#eee;color:#555}
.support-portal .badge.Open{background:#fbe5e5;color:#9a1010}
.support-portal .badge.Closed{background:#edf2ed;color:#3e603d}
.support-portal .reply-indicator{color:var(--accent)}
.support-portal .conversation article.conversation-event{border-left-color:var(--accent);background:#f3f3f3}
.support-portal aside p{border-color:#d8d8d8}
.support-portal .tabs .selected{color:var(--accent);border-color:var(--accent)}
.support-portal .companychoice select{border-color:var(--accent)}
.support-portal footer{background:#f5f5f5;border-color:var(--line);font-size:12px;padding:20px max(24px,calc((100vw - 1160px)/2))}
@media screen and (max-width:650px){
 .support-portal .support-header{padding:12px 16px;gap:12px 16px}
 .support-header .brand img{width:145px}
 .support-header .support-label{border:0;padding:0;margin-left:auto;font-size:13px}
 .support-account{flex-basis:100%;justify-content:space-between;gap:12px;border-top:1px solid #ffffff44;padding-top:8px}
 .support-account>span{max-width:75%}
 .support-portal .support-header .quiet{padding:8px 12px}
 .support-toolbar{padding:8px 16px;gap:8px}
 .support-toolbar nav{width:100%;font-size:14px}
 .support-contact{width:100%;gap:4px 16px;font-size:13px;justify-content:space-between}
 .support-contact a{min-height:36px}
 .support-portal main{margin:24px auto;padding:0 16px}
 .support-portal h1{font-size:26px;overflow-wrap:anywhere}
 .support-portal .stats{gap:8px}
 .support-portal .stats a{padding:14px;flex:1 1 90px;font-size:13px}
 .support-portal .stats strong{display:block;font-size:26px;margin:0 0 4px}
 .support-portal .stats small{font-size:12px}
 .support-portal .auth,.support-portal .formpage,.support-portal .conversation{padding:22px 18px}
 .support-portal .auth{margin:8px auto}
 .support-portal .ticketrow{padding:18px}
 .support-portal .ticketfilters{padding:18px}
 .support-portal .filteractions{gap:12px}
 .support-portal .filteractions button{width:100%}
 .support-portal .heading{margin-bottom:22px}
 .support-portal footer{padding:18px 16px}
}
@media print{
 .support-portal{display:block;font-size:11pt;color:#000}
 .support-portal .support-header,.support-toolbar,.skip-link{display:none!important}
 .support-portal main{margin:0;padding:0;max-width:none}
 .support-portal .conversation{border:0;padding:0}
}

/* The supplied horizontal logo includes generous transparent canvas padding.
   Frame that canvas without stretching the artwork or editing the asset. */
@media screen {
 .support-portal .support-header{min-height:56px;padding-top:6px;padding-bottom:6px;gap:20px}
 .support-header .brand{display:block;width:235px;height:40px;overflow:hidden;flex:none}
 .support-header .brand img{width:235px;height:auto;max-height:none;transform:translateY(-20px)}
}
@media screen and (max-width:650px){
 .support-portal .support-header{gap:8px 12px;padding:8px 16px}
 .support-header .brand{width:190px;height:32px}
 .support-header .brand img{width:190px;transform:translateY(-16px)}
 .support-header .support-label{font-size:12px}
}
@media screen and (max-width:360px){
 .support-header .brand{width:160px;height:28px}
 .support-header .brand img{width:160px;transform:translateY(-13px)}
}

/* Compact portal layouts; form controls retain a 44px touch target. */
.support-portal .ticket-filter-details{grid-column:1/-1;min-width:0}
.support-portal .ticket-filter-details>summary{display:none}
.support-portal .ticket-filter-fields{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}
.support-portal .mobile-ticket-search{display:none}
@media screen and (max-width:650px){
 .support-portal{font-size:14px;line-height:1.45}
 .support-portal .support-header{padding:6px 12px;gap:4px 12px;min-height:0}
 .support-header .brand{width:160px;height:28px}
 .support-header .brand img{width:160px;transform:translateY(-13px)}
 .support-header .support-label{font-size:11px}
 .support-account{padding-top:0;gap:8px}
 .support-header .support-account a{font-size:13px}
 .support-portal .support-header .quiet{padding:6px 10px;font-size:12px;border-color:transparent;background:transparent}
 .support-toolbar{padding:4px 12px;gap:2px}
 .support-toolbar nav{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:3px;font-size:12px;align-items:stretch}
 .support-toolbar nav>a{padding:6px 4px;justify-content:center;text-align:center;min-height:44px;line-height:1.2}
 .support-toolbar nav>span{grid-column:1/-1;font-size:12px;padding:4px 0}
 .support-manage>summary{padding:6px;min-height:44px}
 .support-contact{font-size:11px;gap:4px 8px}
 .support-contact a{min-height:36px}
 .support-portal main{margin:16px auto;padding:0 12px}
 .support-portal h1{font-size:23px;margin:6px 0;line-height:1.2}
 .support-portal .eyebrow{font-size:10px;margin:0 0 6px}
 .support-portal .heading{gap:10px;margin-bottom:10px;flex-direction:row;align-items:center;flex-wrap:wrap}
 .support-portal .heading>div{min-width:0;flex:1 1 190px}
 .support-portal .heading p{margin:4px 0;font-size:14px}
 .support-portal .heading>.button{font-size:12px;padding:10px 12px}
 .support-portal .last-login{font-size:11px;margin:6px 0 10px}
 .support-portal .stats{gap:6px;margin:12px 0;align-items:stretch}
 .support-portal .stats a{padding:10px 8px;min-width:0;flex:1 1 0;font-size:12px;line-height:1.3}
 .support-portal .stats strong{font-size:24px;margin:0 0 4px;line-height:1.1}
 .support-portal .stats small{display:none}
 .support-portal .auth{padding:18px 16px;margin:0 auto}
 .support-portal .auth h1{font-size:25px}
 .support-portal .auth p{margin:12px 0}
 .support-portal .auth>p:last-child{margin-bottom:0}
 .support-portal label{font-size:13px;margin-bottom:4px}
 .support-portal input,.support-portal select{padding:8px 10px;min-height:44px;font-size:16px}
 .support-portal .ticketfilters{display:block;padding:12px}
 .support-portal .ticketsearch{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 8px}
 .support-portal .ticketsearch label{grid-column:1/-1}
 .support-portal .mobile-ticket-search{display:block;padding:8px 12px;font-size:13px}
 .support-portal .ticket-filter-details>summary{display:flex;align-items:center;justify-content:space-between;min-height:44px;cursor:pointer;color:var(--accent);font-weight:600;font-size:13px;list-style:none}
 .support-portal .ticket-filter-details>summary::-webkit-details-marker{display:none}
 .support-portal .ticket-filter-details>summary:after{content:'+';font-size:20px}
 .support-portal .ticket-filter-details[open]>summary:after{content:'−'}
 .support-portal .ticket-filter-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
 .support-portal .ticket-filter-fields>div:nth-child(3){grid-column:1/-1}
 .support-portal .filteractions{gap:8px;margin-top:0}
 .support-portal .filteractions .unanswered-filter{width:100%;min-height:44px;display:flex;align-items:center}
 .support-portal .filteractions button{width:auto;flex:1;font-size:13px;padding:10px}
 .support-portal .filteractions>a{padding:12px 8px;min-height:44px}
 .support-portal .resultcount{padding:8px 12px;font-size:12px}
 .support-portal .ticketrow{padding:12px;gap:8px}
 .support-portal .ticketrow>div:first-child{min-width:0;flex:1}
 .support-portal .ticketrow>div:last-child{flex:0 0 78px;text-align:right}
 .support-portal .ticketrow h2{font-size:15px;line-height:1.3;margin:5px 0;overflow-wrap:anywhere}
 .support-portal .ticketrow small{font-size:11px;line-height:1.4}
 .support-portal .ticketrow .badge{font-size:11px;padding:3px 8px}
 .support-portal .ticketpages{padding:12px;font-size:12px}
 .support-portal .formpage,.support-portal .conversation{padding:16px}
 .support-portal footer{padding:12px;font-size:11px}
}
@media screen and (max-width:650px){
 .support-login .support-account{display:none}
 .support-portal .ticketrow .reply-indicator{font-size:11px;line-height:1.35}
}

.weekly-test-banner{border:1px solid #e2c4c5;border-left:4px solid #ae1018;background:#fff7f7;border-radius:6px;padding:16px 20px;margin:0 0 24px}.weekly-test-banner h2{font-size:18px;margin:0 0 10px}.weekly-test-reminder{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:10px 0}.weekly-test-reminder+.weekly-test-reminder{border-top:1px solid #eadcdc}.weekly-test-reminder span{display:block;font-size:13px;color:#655b5c;margin-top:4px}.weekly-test-reminder .button{white-space:nowrap}@media(max-width:650px){.weekly-test-banner{padding:12px;margin-bottom:18px}.weekly-test-banner h2{font-size:16px}.weekly-test-reminder{flex-wrap:wrap}.weekly-test-reminder .button{font-size:13px;min-height:44px}}